VA COMMAND

One queue. One owner. Every action logged.

This is the single VA process for intake, communication, readiness, missing docs, escalation, and daily handoff.

12

New Intake

New lead/patient needs first touch.

9

Needs Contact

Call, text, email, voicemail follow-up.

7

Needs VOB

Insurance/benefits not ready.

5

Needs Scheduling

Appointment request or change.

3

Blocked / Escalated

Urgent item needs owner.

Missing Docs Command 91 OPEN

P1 daily queue. Missing documents create chart gaps, appointment friction, delayed handoff, and billing/RCM risk.

41

Appointment-level missing docs

50

Encounter-level missing docs

SLA

Escalate if blocked